Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected through the Syntharidas website at syntharidas.world, our enquiry forms, and any communications you initiate with us. It covers prospective learners, enrolled students, and website visitors.

By using our website or submitting your details, you acknowledge that you have read and understood this policy. If you have questions, please contact us at [email protected] before proceeding.

2. Data Controller

The data controller responsible for your personal information is:

• Syntharidas
• 1 Empire Tower, South Sathorn Road, Yan Nawa, Bangkok 10120, Thailand
• Phone: +66 2 343 7196
• Email: [email protected]

3. What Personal Data We Collect

We collect only the information reasonably necessary to provide our courses and respond to enquiries. This includes:

• Contact details — name, email address, and phone number (when provided)
• Enquiry content — the message or questions you submit via our contact form
• Course enrolment data — selected course, payment reference, and correspondence
• Usage data — pages visited, time on site, browser type, and referring URL, collected through analytics tools
• Cookie data — preferences you set on our site (see Section 8)

We do not collect sensitive personal data such as national identification numbers, health information, or financial account details through our website forms.

4. How We Collect Data

• Contact and enrolment forms — data you enter directly
• Email and phone communication — records of exchanges you initiate
• Cookies and analytics — automatically when you browse the site, subject to your consent
• Third-party payment platforms — we receive a transaction reference; payment card details are processed by the payment provider and not stored by us

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — to deliver a course you have enrolled in and provide related support
• Legitimate interest — to respond to enquiries, improve our website, and maintain operational records
• Consent — for optional analytics and marketing cookies, and for direct marketing communications where you have opted in
• Legal obligation — where we are required by Thai law to retain certain records

Our processing is carried out in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and, where applicable, international data protection standards.

6. How We Use Your Data

• Responding to your enquiries and providing course information
• Processing enrolment and coordinating course access
• Sending course-related updates, schedules, and feedback
• Sending occasional news about new courses or relevant resources, only where you have consented
• Improving our website and course content based on aggregated usage data
• Meeting legal and accounting obligations

We do not use your data for automated decision-making or profiling that produces legal or significant effects.

7. Data Sharing with Third Parties

We do not sell your personal data. We may share it with:

• Payment processors — to complete your enrolment transaction securely
• Email delivery services — to send you course communications
• Analytics providers — such as Google Analytics, to understand how our site is used (subject to your cookie consent)
• Legal and regulatory authorities — where required by Thai law or valid legal process

All third-party providers we work with are selected for their data protection standards and are not authorised to use your data for their own purposes.

8. Cookies

We use cookies to make our website function correctly and to understand how visitors use it. Cookies fall into the following categories:

• Essential cookies — necessary for the site to operate; always active
• Analytics cookies — collect anonymised usage data to help us improve the site; require your consent
• Marketing cookies — used for interest-based content; require your consent
• Preference cookies — remember your settings; require your consent

You can review and update your cookie preferences at any time on our Cookie Policy page.

9. Data Retention

• Enquiry records — retained for up to 12 months from the date of contact
• Enrolment and course records — retained for up to 5 years from course completion, in line with accounting and legal obligations
• Analytics data — retained in anonymised form for up to 26 months
• Marketing consent records — retained until you withdraw consent, plus 12 months

After the applicable retention period, data is securely deleted or anonymised.

10. Data Protection Measures

• All data transmissions between your browser and our site use TLS (HTTPS) encryption
• Access to personal data is restricted to staff who need it to perform their work
• We conduct periodic reviews of our data handling practices
• In the event of a data breach that may affect your rights, we will notify affected individuals and the relevant authority as required by the PDPA

11. Your Rights

Under Thailand's PDPA and applicable data protection standards, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data where we no longer have a lawful basis to retain it
• Restrict or object to particular processing activities
• Receive your data in a portable format
• Withdraw consent at any time for processing based on consent (this does not affect processing carried out before withdrawal)
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand

To exercise any of these rights, please contact us at [email protected]. We aim to respond within 30 days.

12. International Data Transfers

Some of our third-party service providers (such as analytics platforms) may process data outside Thailand. Where this occurs, we take steps to ensure that appropriate safeguards are in place consistent with the PDPA requirements for cross-border transfers.

13. Third-Party Links

Our website may contain links to external sites for reference purposes. Syntharidas is not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing any personal information.

14. Children's Privacy

Our courses and services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our site, please contact us and we will remove it promptly.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will reflect the most recent revision. For significant changes, we will provide a notice on our website. Continued use of our site after a revision constitutes acceptance of the updated policy.

16. Contact Us

For any questions or concerns about this policy, or to exercise your data rights, please reach out to us:

• Email: [email protected]
• Phone: +66 2 343 7196
• Address: Syntharidas, 1 Empire Tower, South Sathorn Road, Yan Nawa, Bangkok 10120, Thailand